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Terms and Conditions and Returns Policy

Terms and Conditions and Returns Policy

Escape Rooms Cornwall Ltd, its members, representatives, or employees will not be held liable for any injuries sustained during a game. Because of the nature of the games, people with heart conditions, anxiety disorders, PTSD, light/sound sensitivity, or pregnant women might choose to refrain from participating. You are participating at your own risks.


Once you’ve entered the room, the game entrance door will not be locked behind you and if it is there will a green box next the door that can be pushed which will unlock the door.

You will then have 60 minutes to find clues and solve puzzles to find the way out of the room. If after 60 minutes you have not been successful, we will inform you and you will need to leave the game. At any point and for any reason during the game you can leave via the entrance door or a fire exit door. If there is an emergency please exit via the unlocked entrance or fire exit door and proceed to the car park.

Nothing needs to be broken or forced open. Our games are about finesse, not strength. Any object that is deliberately broken or removed from the room will be charged to the group.

Please follow all written and verbal instructions, they are for your safety, not to trick you. If we observe any potentially risky or unruly behavior, we will enter the room and stop the game.

If you are removed from the attraction, there will be no refunds or re-admissions for any reason.

We reserve the right to remove any patron at any time for any reason.

Do not remove anything from the rooms and please leave keys in the locks.

The ceiling tiles and wall coverings do not need to be moved or removed. There is no need to move or lift any heavy object including any floor grates. The use of mobile phones or other portable electronic devices is not permitted during gameplay.

Face coverings are optional and we conform to any current government guidelines for COVID-19

Escape Rooms Cornwall – cancellation policy

Please let us know 24 hours before cancelling to allow others the opportunity to rebook. If less than 24 hours we will only be able to issue a 50% refund.

Contact us at [email protected] for questions related to refunds and returns.

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